Pet Claims Handler - German speaking, Vet experienced
Job number:
10 Germany, Deutschland
About us
ClaimSorted is an InsurTech shaping the future of claims. We combine advanced AI with a best-in-class team to manage the entire claims process for insurance companies—from receiving a claim to making coverage decisions and issuing payments. Our Founders previously built an insurance company and bring firsthand experience with the challenges in this space
*We are backed by Y Combinator and are growing rapidly, with a strong pipeline of customers that includes some of the largest insurance companies in the world*
*We are backed by Y Combinator and are growing rapidly, with a strong pipeline of customers that includes some of the largest insurance companies in the world*
Job Description
**Job Title:** Claims Handler - Pet
**Type:** Full-Time
**Location:** Remote
**What we are looking for**
We are looking for talented individuals to join our expanding claims department. This is an exciting opportunity to join a highly experienced and expert team, who are at the heart of our business. We love people who are passionate about the customer.
**Responsibilities**
- Manage of a portfolio of insurance claims from notification to closure
- Communicate with the customer and other third parties to gather all required information for the claim
- Support the customer effectively and with empathy throughout the claim experience
- Investigate claim details against the policy coverage and follow all claim processing guidelines
- Make accurate coverage decisions
- Provide a fast and easy claims experience, always meeting service level requirements
- Maintain a strong level of knowledge of your insurance products
- Support your team and the wider business to meet our customer and business needs
**Skills and Experience required**
- Previous veterinary experience
- Knowledge of the veterinary best practices in Germany
- Minimum C1 German language and B2 English language
- Previous experience in the insurance industry is preferred
- Ability to interpret and apply insurance policy wordings
- Strong verbal and written communication skills, including excellent listening skills
- A passion for delivering 5-star customer service
- A team player, always willing to support colleagues for the benefit of the customer and business
- Strong attention to detail
- Desire to learn new products and skills - we are always learning!
**Perks**
- Generous, transparent compensation & equity
- 30 days of remote work annually
- 28 days of leave annually
- Health Insurance
- Training budget
- Company offsites
- Be part of a passionate team solving hard problems
- Work closely with founders and learn how to scale a startup from 0 to 1.
- Help build the engineering team and shape the company culture of a YC-backed startup
**Our mission**
Transform every insurance claim into a fair and positive experience
**Our values**
🫶 **Customer, Customer, Customer**
Put customers first
⛰️ **Question the Status Quo**
Embrace curiosity and continuously challenge the norm
**🔥 Embrace Risk**
**T**ake bold risks and move quickly
⚡ **Get It Done**
Commit fully and take accountability
🤝 **Build Together**
Be direct, but supportive
**Type:** Full-Time
**Location:** Remote
**What we are looking for**
We are looking for talented individuals to join our expanding claims department. This is an exciting opportunity to join a highly experienced and expert team, who are at the heart of our business. We love people who are passionate about the customer.
**Responsibilities**
- Manage of a portfolio of insurance claims from notification to closure
- Communicate with the customer and other third parties to gather all required information for the claim
- Support the customer effectively and with empathy throughout the claim experience
- Investigate claim details against the policy coverage and follow all claim processing guidelines
- Make accurate coverage decisions
- Provide a fast and easy claims experience, always meeting service level requirements
- Maintain a strong level of knowledge of your insurance products
- Support your team and the wider business to meet our customer and business needs
**Skills and Experience required**
- Previous veterinary experience
- Knowledge of the veterinary best practices in Germany
- Minimum C1 German language and B2 English language
- Previous experience in the insurance industry is preferred
- Ability to interpret and apply insurance policy wordings
- Strong verbal and written communication skills, including excellent listening skills
- A passion for delivering 5-star customer service
- A team player, always willing to support colleagues for the benefit of the customer and business
- Strong attention to detail
- Desire to learn new products and skills - we are always learning!
**Perks**
- Generous, transparent compensation & equity
- 30 days of remote work annually
- 28 days of leave annually
- Health Insurance
- Training budget
- Company offsites
- Be part of a passionate team solving hard problems
- Work closely with founders and learn how to scale a startup from 0 to 1.
- Help build the engineering team and shape the company culture of a YC-backed startup
**Our mission**
Transform every insurance claim into a fair and positive experience
**Our values**
🫶 **Customer, Customer, Customer**
Put customers first
⛰️ **Question the Status Quo**
Embrace curiosity and continuously challenge the norm
**🔥 Embrace Risk**
**T**ake bold risks and move quickly
⚡ **Get It Done**
Commit fully and take accountability
🤝 **Build Together**
Be direct, but supportive
We offer
- Generous, transparent compensation & equity
- 30 days of remote work annually
- 28 days of leave annually
- Health Insurance
- Training budget
- Company offsites
- Be part of a passionate team solving hard problems
- Work closely with founders and learn how to scale a startup from 0 to 1.
- Help build the engineering team and shape the company culture of a YC-backed startup
- 30 days of remote work annually
- 28 days of leave annually
- Health Insurance
- Training budget
- Company offsites
- Be part of a passionate team solving hard problems
- Work closely with founders and learn how to scale a startup from 0 to 1.
- Help build the engineering team and shape the company culture of a YC-backed startup
